Returns & Refunds

Return window

You may request a return within 7 days of receiving your order. Items must be unused, in their original condition and packaging, with all tags and accessories included.

How to start a return

• Contact us through our Contact page or WhatsApp with your order number.
• We will confirm eligibility and arrange a pickup or drop-off point.
• Once the item is inspected, we issue your refund or replacement.

Items that cannot be returned

• Perishable goods and food items.
• Opened personal care, beauty or hygiene products.
• Custom-made, personalised or made-to-order items.
• Items marked as final sale or clearance.

Damaged or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos. We cover the return shipping and will send a replacement or a full refund.

Refunds

Approved refunds are processed within 5 to 7 business days. Card payments are refunded to the original card. Cash on delivery orders are refunded by bank transfer to an account in the customer's name.

Return shipping costs

Change-of-mind returns are subject to a return shipping fee. Delivery charges from the original order are non-refundable unless the item was faulty or incorrect.

Exchanges

Prefer a different size, colour or model? Let us know within the 7-day window and we will reserve the replacement while your return is processed, subject to availability.

Complaints

If something goes wrong with an order, send us a message on WhatsApp or by email with your order number and a short description of the problem. We reply within 3 working days and tell you what we will do next. If our answer does not resolve it, let us know and it will be escalated to a manager.